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Returns and Shipping
  
Damaged Returns
If your item is damaged when received, call us, at 1-423-253-6767, for instructions.  We will send you a return label, and after inspecting the damage, we will send you another like item or a refund, whichever you prefer.

Returns
Within 14 days of delivery, you may return any item purchased through our web site either directly to our store in Tellico Plains,TN, or with the delivery service of your choice (UPS, Fed Ex, or US postal service). There is a 20% restocking fee for all returns.  Any returned or exchanged item must be in original condition and contain all original packaging. Items shipped to you in a sealed package cannot be returned if opened.  Enclose, a note describing the reason for your return, along with your name, address and a daytime phone number. We are not able to refund
you for shipping charges. We are sorry, but sale items are not returnable.

RETURNS OR EXCHANGES CAN BE SHIPPED TO:
Timeless Treasures
229A Cherohala Skyway
Tellico Plains,  TN  37385

Restocking Fees
We accept a return on a product, but will only refund a portion of the price you paid for it.  Twenty percent of the cost of the item will go towards a restocking fee.  These fees normally apply to items returned only, not exchanged due to defects.

We have to keep costs down when dealing with the return of items that are not defective. There are a lot of costs associated with processing an order, and if you buy something and then return it, we have to deal with even more costs to handle the return.

We feel that the person who decides to return a non-defective item should pay for these costs, rather than have other customers absorb the cost. If we didn't do this, we couldn't offer competitive prices.

Also, if your order qualified for free shipping you will be responsible for the cost of the original shipping fee.

If your item is damaged when received, call us, at 1-423-253-6767, for instructions.  We will send you a return label, and after inspecting the damage, we will send you another like item or a refund, whichever you prefer.

Shipping Policy
Shipping Time - Most orders received will ship within 3 business days, provided the product ordered is in stock.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Timeless Treasures or other parties only as an estimate.  We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Out-of-Stock Products
We will ship your product as it becomes available; however, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order.  We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment.  You may cancel your order at any time prior to shipping.

Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time.  Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise.  You will only be charged for products contained in a given shipment, plus any applicable shipping charges.  You will only be charged for shipping at the rate quoted to you on your purchase receipt.  The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.